Frequently Asked Questions for OUR Forest Park Area Members
We realize you may have questions regarding the closing of the Forest Park branch at 435 Forest Parkway, Forest Park, Georgia and its effect on your membership account. Therefore, we are providing you with additional information and answers to some common questions.
Q. Why is the Forest Park branch closing?
A. After a thorough and lengthy analysis, the Board of Directors and Management team have determined that the ongoing operation of a full service Forest Park branch does not meet the future strategic goals of the credit union. Over the past several years, there has been a significant increase in member transactions using remote/electronic channels and a decline in in-branch transactions. This decision will ultimately enable Georgia Power FCU to deliver greater value, better products and services through more channels to more members, which is critical to our continued success.
Q. Will the Forest Park branch hours of operation change during the transition?
A. No, the branch hours will remain the same. You may also call 1-800-360-6362 or 770-396-9005 during our regular hours of operation to speak with a Financial Services Associate.
Q. When is the last day the branch will be open?
A. The last official day the branch will be accessible is Tuesday, October 16, 2012.
Q. Does the closure have anything to do with the financial stability of the credit union?
A. No. Georgia Power FCU is a strong and stable financial institution. Your accounts are insured to at least $250,000.00 and backed by the full faith and credit of the United States Government, via the National Credit Union Administration (NCUA), a U.S. Government Agency.
Q. What happens to my accounts?
A. Your accounts will remain open, with multiple options to access your accounts with no disruption of service. We hope you will consider the below Alternative Account Access Methods to access your Georgia Power Federal Credit Union accounts, now and in the future.
Alternative Account Access Methods:
• Withdrawals: The Credit Union Service Center Network, allows you to transact business on your credit union account at thousands of shared branching centers across the country. Locate a Shared Branching Center. We are also a part of the largest ATM network in the country; with access to over 70,000 ATMs, including more than 100 surcharge free ATM’s in the Atlanta Metro area. Find an ATM. Convenient cash withdrawals at point of sale (POS) available at most major retail outlets or access your account with your VISA® Check Card.
• Deposits: Direct deposit and payroll deduction are still available. Deposits can also be made at Shared Branching Centers. For qualified members we offer CUeDeposit (using a home scanner) and CUeDeposit Mobile for iPhone and the new iPad (Android coming soon). Please e-mail us at CUeDeposit@gpfcu.org to find out if you qualify for this service.
• Inquiries/Account Information: Audio Response (1-800-321-4180) allows you to check balances, confirm a cleared check or transfer funds. With Online Banking, you can check your balance, view transactions, pay bills, access your statements, transfer money between your accounts, and more. Our Mobile Banking for iPhone and Android allows you to perform most of the same transactions as Online Banking, from the convenience of your smartphone.
• Loans: Call us directly 1-800-360-6362. We make loans for almost any reason!
If you are comfortable banking remotely and electronically, consider CU Power Membership. Learn more about the benefits of CU Power Membership or simply call a Financial Services Associate at 1-800-360-6362.
Q. Will I be eligible for new products or services in the future?
A. Yes, as long as you continue your membership and maintain your accounts in good standing, you are eligible to apply for ALL credit union products and services, including but not limited to: loans, share certificates, checking accounts, debit cards, insurance, etc.
Q. Am I still eligible to participate in direct deposit or payroll deduction through my employer?
A. Yes, you are still eligible for payroll deduction and direct deposit through your employer. There is no need to make any changes to your payroll. Should you choose to make changes you will need to contact your human resource administrator or contact one of our Financial Services Associates at 1-800-360-6362.
If you should need to visit a Shared Branch Service Center near the Forest Park branch, click here to view the list.
If you have any questions or require additional information, please feel free to contact a Financial Services Associate at 1-800-360-6362 or e-mail us at firstname.lastname@example.org
Georgia Power FCU values our relationship with Georgia Power and our members. We appreciate your understanding during this time of transition and we thank you for your business and look forward to continuing to serve you.
Georgia Power FCU, where members come first!